Multichannel Helpdesk

As the war drags out and intensifies, the needs increase as well. The war has a huge impact on the Ukrainian people. As many as over 8 million Ukrainians are displaced. 50% of the IDPs originally resided in Eastern Ukraine, which is the most affected region by active hostilities, and therefore the most in need of housing and care. General and basic needs are lacking for millions of Ukrainians as well as the flow of information.

By gathering, centralizing and sharing information in format, their access will be more efficient.

Key figures

  • 6.6 million Ukrainians fled internationally.
  • 8.0 million Ukrainian IDPs (internal displaced people)
  • Some 12.1 million people in Ukraine are estimated to be in need of health assistance.
  • Over 1.1 million people will need safe access to multi sectoral services at the site level.
  • 30 to 50 percent of businesses have stopped their operations
  • Some 6.2 million people are estimated to be in need of shelter and non-food items.
  • As of 10 May, UNHCR has reached 148,500 people with targeted protection assistance and information.
  • Hostilities are impacting 3.6 million children as a result of the nationwide closure of schools and educational facilities.
  • Some 10.2 million people across Ukraine are estimated to be in need of food and livelihood assistance.

Some highlights from UN/OCHA report 13th of July 2022

  • Fighting and hostilities went on unabated over the last week, causing deaths, destruction and impacting the humanitarian situation in Ukraine, mainly in the east.
  • Last week, dozens of civilians were killed in the aftermath of a strike on Chasiv Yar in Donbas, the second deadliest single attack since the start of the war.
  • People who stayed or returned to heavily affected areas in the east and south are forced to get by with limited access to essential services, including water and electricity.
  • Ukraine’s agricultural land continues to be affected as the UN-brokered talks between Russia and Ukraine on grain exports are taking place.
  • While humanitarian needs exacerbate, the UN and humanitarian partners have been able to reach 10.3 million people across Ukraine.

Helpdesk – Thoughts, ideas and concepts

Why is efficient and streamlined information so important? To help on three parameters –

  •  Ukrainians have one database to search for useful information.
  • Mapping tools for shelters, aid, needs and transports will assist Ukrainians, NGOs and authorities to navigate offers and needs.
  • Information gathering through the Information Center is an important tool for NGOs that cooperate with TEAM4UA to streamline help, aid, and future humanitarian work.

Helpdesk services

  • Offices are open in Lviv center city from 9:30a.m to 5:30p.m for information in person.
  • Call center is accessible by phone, Telegram and internet chat.
  • Warm, nice and welcoming Ukrainian staff in a relaxed environment.
  • Facility giving Ukrainians access to a computer and internet.
  • Job, housing and aid database, translation tools,
    and information to assist Ukrainians on specific needs.
  • International team ready to welcome Ukrainians and support them to find the right transportation around the world, as wells as on questions regarding foreign matters.
  • Cooperation with Ukrainian and International authorities // NGOs.

Address and opening hours

Staroznesenska St, 24, 3rd floor, Lviv, Lviv Oblast, 79000

Opening hours: 9:30a.m to 5:30p.m from Monday to Friday.

Phone number

🇺🇦 +380 93 540 50 30


You can contact us via our webchat here, or on our Telegram LiveChat (bot) @Team4UAbot

Opening hours: 9:30a.m to 5:30p.m from Monday to Friday.


The infocenter can be contacted using our contact form

Join our call center from your location on a local number